In a world with more than 7 billion people, consumer demand is increasing day by day. In the logistics industry, nothing beats more than multifaceted services, timely delivery, and convenient communication. Desirable profits are achievable with the help of cutting-edge technology. Let us look at a few examples of delivery platforms that used logistics automation and stood out in the market.
Swiggy's mechanisation enables users to reach out to any food joint of their choice from almost any part of the city. They began using Machine Learning and Artificial Intelligence a few years ago to better match consumer demands. These new techniques can read and predict market trends as well as consumer behaviour to deliver an experience based on their usage patterns. Customers can also be sorted based on their affordability and price value. Swiggy's technology is based on data generated by cookies and caches collected from their users. This information is used to personalise and make navigation easier
A machine learning model can distinguish one food from another, allowing them to reduce ordering and delivery time. With these classifications, the content of the dishes is inspected independently to improve the time factor during delivery. Swiggy's core restaurant food delivery business increased GMV by 40% during the first six months of 2022. With new features like 'Instamart' and 'Genie,' it is leapfrogging its competitors.
Some of the reasons for Delhivery's success include its smooth international shipping, efficient warehousing, and tech-driven capabilities. Delhivery uses data-rich insights for betterment in areas such as last-mile delivery, address correction, vehicular movement and so on. This helps improve its NPS (Net Promoter Score). According to the company, the AI tool ingests, assimilates, and learns from over 1 billion data points, 30 million addresses, 4 billion vehicle GPS trace points, and 2,700 Terabytes of computer vision data. GPS, CCTV cameras, and internet-connected devices are used to collect this data.
The NDR (Non-Delivery Report) management system allows brands to identify undelivered items. Without manual intervention, it sends the non-delivery report to the recipient via WhatsApp for verification. This verification helps brands improve reattempt deliveries. The company’s doorstep QC (quality control) procedure for return shipments can help to reduce costs and improve customer experience. Last-mile agents can perform quality control on behalf of brands at the customers' doorstep.
Lalamove has earned the title "Uber for logistics" due to its track record of over 90 million completed deliveries and an average match time of 6 seconds. It runs web and mobile applications that connect delivery drivers with customers. Users can select from a variety of drivers, courier services, and delivery vehicles. There is a separate Lalamove driver app for delivery drivers as well. For navigation and tracking, the app makes use of Google Maps.
Low-latency read replicas improve app performance during periods of high activity, such as when users check for real-time updates on delivery status or driver location. Lalamove's database gives faster results and auto-scales during peak periods when used in conjunction with Amazon ElastiCache. The Lalamove tech team investigates user behaviour in new markets to determine where users are coming from and identify geographical areas with the highest application activity. The company then devotes more resources to those areas. This ability to understand and effectively target resources maximises revenue while controlling costs.
With Roadcast, you can track and grow your hyperlocal last-mile operations. Bolt is a fleet management software that uses IoT telematics to help you manage your fleet and provide visibility into your operations. With the help of colour coding, the app and dashboard will keep you up to date on the ignition status and updates of each vehicle.
Synco is user-friendly and includes features such as order management and real-time tracking to save you time. The order status will be displayed on the dashboard once the customer has placed and received the order. The app will automatically assign it to the closest rider. The admin user can track the entire order status from pickup to delivery, including the rider's idle time. Complete documentation can also be managed, with all documents digitally stored and timely reminders about expiration. You will be able to see the daily attendance report, as well as the time and location where your employee marked attendance. Roadcast has thrived since its inception. We've been able to create several new partnerships that have allowed us to offer to more than 6 countries. We now manage 1,50,000 vehicles, 40,000 drivers, 300 enterprises and the numbers are growing!
Logistics automation has a plethora of benefits and undeniably has made our life easy. It has carved a niche for itself in many industries which would've been unthinkable a decade ago. In the process, major complexities have been addressed and efficiency improved. However, losses occur in both small and large supply chains due to a lack of dependable automation. Technological adoption and advancement can help companies in avoiding these challenges and achieving profitability.
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