The Challenge
Ambulance service providers across India face critical operational issues that directly impact patient survival rates and business profitability:
1. Delayed Response Times :- : Ambulances take an average of 30–45 minutes to reach a patient.
2. Poor Standardization :- Nearly 2/3rd of ambulances fail to meet National Ambulance Code standards.
3. Lack of Visibility :- Families are left helpless, unaware if an ambulance will come or when it will arrive.
The Roadcast Solution
Roadcast’s Ambulance Fleet Management Software solves these problems through a seamless, automated, and fully trackable emergency response platform.
End-to-End Digitization of the Ambulance Lifecycle
1. Inbound Request Handling & Segregation
- Automated intake of calls from multiple sources: general public, corporates, TPA, government helplines.
- Segregates calls by trauma level, urban/rural, criticality.
2. Smart Ambulance Allocation
- Uses heat maps & real-time availability to allocate the 3 nearest ambulances.
- Auto-checks readiness (O2, ALS/BLS, roadworthiness).
- Instant cost estimate + payment link sent to patient.
3. Live Tracking & Pre-Arrival Notifications
- Real-time ETA, pre-arrival hospital notifications, patient tracking.
- Route optimization and dynamic re-routing based on hospital capacity or patient criticality.
4. Criticality Management & SLA Adherence
- Ensures turnaround time (TAT) and service quality via real-time dashboards.
- SLA monitoring for hardware, software, and patient care.
5. Job Closure & Repositioning
- Automatic closure upon hospital handoff.
- Instant repositioning of ambulance for next task.
6. Feedback & Reporting
- Instant customer reviews.
- Extensive, downloadable data reports on dispatches, distances, TATs, payouts, and touchpoints.
Quantified Benefits
| Step | Feature | Time/Cost Savings | Impact |
|---|---|---|---|
| 1. | Automated Call Segregation | Saves 10–15 mins per booking | Faster response, lower manpower costs |
| 2. | Ambulance Allocation | Saves 15–25 mins per dispatch | 2+ extra trips/ambulance/day |
| 3. | Pay-per-use Billing | Reduces abandonments | Faster payments, fewer human errors |
| 4. | Real-time Criticality Dashboard | Cuts admin workload | Increased SLA compliance & client retention |
Tech & Upgrades
Live Video Monitoring & 2-Way Communication
Real-time feed to hospital, enhancing in-transit care and preparation.
Doc-on-Call 24/7
Remote doctor consultations initiate dispatches faster.
At-Home Support
Oxygen, medicine, EMS delivered via connected logistics.
Control Room Dashboard Insights
- Live heat maps of ambulance availability
- Hourly order and distance tracking
- Region-specific performance stats
- Centralized SLA & compliance visibility
Results: The Rakkshak & C.A.T.S Impact
For over two decades, Rakkshak has been a dedicated provider of health and safety solutions. Roadcast is proud to partner them for their innovative services.
Deployment:500+ ambulances across 4 cities
Use Cases:Pay-per-use, free govt dispatches, corporate & TPA models
Measurable Impact:
- 30–45 mins saved per dispatch on average
- 2–3x increase in total inbound requests handled
- 85% reduction in ambulance abandonments
- 2+ additional trips per ambulance per day
- 7 corporate helpdesks integrated in 4 months
- 95% real-time SLA adherence
- Significant improvement in patient satisfaction scores
Conclusion
Roadcast is not just a tech upgrade—it's a lifesaving transformation.
With real-time intelligence, seamless automation, and customizable workflows, Roadcast empowers ambulance operators to maximize fleet usage, reduce response time, and meet business SLAs—ultimately delivering speed, transparency, and care when it matters most.